ContactUS Communications celebrated its new Jacksonville, NC center with a ribbon cutting on June 20th. The company brings new life to a vacated office space in West Park Shopping Center. Like its two other centers in Columbus, Ohio and Grindstone, Pennsylvania, this new center will provide ContactUS’ suite of omni-channel contact center outsourcing solutions, including phone, email, chat and automated self-service, as well as social media management.

This expansion demonstrates the company’s steady growth and commitment to fulfilling current and future clients’ needs. ContactUS will be serving two U.S. retailers out of this center and has already hired over 70 employees. It is expected to employ up to 200 call center representatives by the end of 2018.

Trevor Friesen, President & CEO says, “We’re excited to join the Jacksonville community and serve our clients in a larger capacity. Our success is attributed to the hard work and dedication of our employees at all levels, and the loyalty of our clients.” Friesen adds, “ContactUS is more than a contact center outsourcer. We form collaborative partnerships with our clients to execute their customer experience vision. With the best people and the best technology, we deliver the best experience.”

Jacksonville Onslow Economic Development provided location assistance and introduced ContactUS representatives to our community partners and programs to assure the company’s swift take off and continued success. Those partners include The Economic Development Partnership of North Carolina (EDPNC), the North Carolina Community College System, and NC Works. Mark Studer, Chief Financial Officer says, “It was a pleasure to work with Sheila Knight at JOED and the other officials who helped us through the process of opening.” 

Best wishes to you, ContactUS—and welcome to Jacksonville, NC!